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EverWhen is a safety and care app for people who live alone, manage a health condition, or simply want a trusted circle to keep an eye out. The person being looked after — the Owner — completes a short daily check-in. If something goes wrong, the trusted people they chose are alerted automatically so help arrives faster.

There are two main roles in EverWhen. An Owner uses the app for their own safety. A Helper is a family member, friend, or caregiver invited by an Owner to help manage parts of their account. Your role is set automatically based on how you joined: signing up directly makes you an Owner, while accepting a helper invite lets you choose Helper only or Helper + Owner. Helpers can add the Owner role later from Settings if they want to start using EverWhen for themselves too.

The core features are daily check-ins, calls from Joanne—EverWhen's automated Wellness Agent—when the Owner misses a check-in, optional helper access with granular permissions, a shared Care Plan with medications and health information, reminders, and an escalation flow that notifies your trusted people when you miss a check-in.

New to EverWhen? Read "Getting started: your first 10 minutes" next, then try your first daily check-in — and add one trusted person. Every plan includes one, free.

Step 1 — Finish onboarding. If you signed up directly, EverWhen sets you up as an Owner automatically. If you arrived through a helper invite, you picked Helper only or Helper + Owner on the invite screen. You can confirm your current role on the Settings page; helpers can add the Owner role later using "Activate My Own Account."

Step 2 — Set your daily check-in time when you sign up; you can change it later under Settings → Safety. This is when EverWhen will ask you to confirm you are okay each day. Pick a time you are reliably awake and near your phone. (On EverWhen Pro you can add up to three check-in times per day — see "Multiple daily check-ins.")

Step 3 — Add your phone number in international format (for example +14155551234) so EverWhen can text and call you if you miss a check-in. Then add your email address so EverWhen can remind you by both text and email if you miss one.

Step 4 — Add a trusted person from Settings → My People. Choose whether they receive safety alerts, get helper access inside EverWhen, or both. A safety-alert-only person does not need an account or the app. If you give them helper access, they receive an email or text invite and can accept on web or mobile; you choose what they can see and do. (Every plan includes one trusted person, free. Pro adds more, so the whole family can be in the loop.)

Step 5 — Open the Wellness page and tap "Check In Now." That confirms everything is wired up. From this point on, EverWhen will prompt you at your scheduled time each day.

This is the most common reason EverWhen never gets set up, and it is worth taking seriously rather than working around. Most people who push back are not confused about the technology. They are hearing "you cannot manage on your own anymore," and that is what they are arguing with.

It usually helps to change what the app is for. EverWhen is not a camera and not a tracker. Nobody watches a live feed. Put plainly, it answers one question: if something happened, how long would it be before anyone knew? Most people living alone have already thought about that.

Then give them the controls, because they really do have them. The person being looked after is the Owner, and the Owner holds the settings. They pick the check-in times. They approve every helper — a helper cannot add themselves. They decide what each helper is allowed to see. They can pause everything for a trip or a hospital stay. Showing someone they can switch it off is often what makes them willing to switch it on.

Start smaller than you want to. One check-in a day, one trusted person, no location sharing. You can always add more later, and "let us try it for two weeks" is a much easier yes than a permanent arrangement.

If the answer is still no, that is theirs to make. An adult who understands the trade-off is allowed to decline. What you can still do is ask what they would want to happen if they fell and could not reach a phone, and who they would want called. That conversation is worth having whether or not anyone installs anything.

EverWhen is available as an iPhone app from the App Store and as a complete web app at app.everwhen.io on a phone, tablet, or computer. Daily check-ins, the Care Plan, reminders, helper tools, and incidents work in both. There is no Android app yet, but Android users can use the web app.

Use the same EverWhen account on iPhone and the web, and everything you set up is available on both. Reminders and alerts also arrive by text message and email. Helpers can do all of their helping from the iPhone app or the web, too.

You can be signed in on more than one device at the same time — say, your phone and a tablet at home. A check-in from any of them counts. If a device is shared with other people, sign out when you are done so your account stays private.

The app and the web app need an internet connection (Wi-Fi or cellular data). The safety net around them does not: check-in reminders and missed check-in alerts also go out as regular text messages, and Joanne's automated wellness calls are ordinary phone calls. Any phone that can text and ring can receive them — and replying SAFE to an EverWhen text records your check-in without using the app at all.

No. The safety part of EverWhen runs on ordinary texts and phone calls, so a basic phone is enough for the person being looked after.

Without the app, it works like this. The reminder to check in arrives as a text. Replying SAFE — or OK, or FINE — records the check-in. That is the whole thing. If a check-in is missed and Joanne calls, they can simply say out loud that they are all right.

The app adds what texts cannot carry: the Care Plan with medications and health notes, reminders for pills and appointments, glucose tracking, and a check-in button that takes one tap. If they have a smartphone, use it. If they do not, the safety net still works.

There is a third option people forget. app.everwhen.io opens in any web browser, on a computer or a tablet, and signing in there gives the full app with nothing to install.

A trusted person who only receives safety alerts does not need the app. If you also give them helper access, accepting the invite, seeing incidents, and managing permitted parts of the account happen in the app or on the website.

The Care Plan keeps the practical details a helper might need in one place: medications, glucose readings, allergies, doctors, an emergency note, home access information, pets, and daily routines. Only helpers with the "Care Plan" permission can see this information.

Use the Medications tab to track prescriptions, over-the-counter items, and supplements. Each entry can include a category, dose, and instructions. The Glucose tab logs blood sugar readings with context (fasting, before meal, after meal, bedtime, exercise, or symptoms) and flags out-of-range values automatically.

Health & Safety holds your allergies (one per line), doctor and clinic contacts, and a free-text emergency note. The emergency note is highlighted at the top of the Care Plan so anyone helping in an incident sees it first — use it for the things a paramedic or visiting helper most needs to know.

Home & Daily Life captures the everyday details: gate or door codes, who else has a key, pet feeding and vet contacts, and routines like daily walks or recurring classes. Keeping this current makes it easy for a helper to step in for a day or two without a lot of phone calls.

Reminders cover medications (with optional dose counts), appointments, and general tasks. Each reminder is either one-time (a single date and time) or daily on selected days of the week with a start and optional end date.

Reminders trigger a push notification at the scheduled local time. Mark a reminder Done when you complete it. If you miss one, it stays in the timeline so you (or a helper) can see what was skipped.

The Reminders page shows a calendar with dots on days that have reminders, plus an "Action Required" list of items that are due or overdue — useful when reviewing how a difficult week went.

Helpers with the "Manage Reminders" permission can create, edit, complete, or delete reminders on the Owner's behalf. This is especially useful for medication schedules where a caregiver is setting things up remotely.

Every day at your scheduled check-in time, EverWhen prompts you to check-in and confirm you are okay. Open the Wellness page (or tap the push notification) and use the "Check In Now" button. A check-in takes about two seconds.

The timeline below is measured from a scheduled check-in time — T is that time. If you have more than one daily check-in time (up to three on EverWhen Pro), this same timeline runs separately for each one: your morning check-in and your evening check-in each get their own reminders and, if missed, their own escalation. See "Multiple daily check-ins" for how to add more times.

EverWhen starts reminding you before your scheduled time, not after. The pre-deadline phase sends a push at T−60 saying your check-in is coming up in an hour, another push at T−15, then a push and SMS reminder at T−5 — all to the Owner. If you check in any time before T = 0, the rest of the policy never runs.

If your scheduled time passes without a check-in, a Missed Check-in incident opens at T = 0 and EverWhen sends a push, SMS, and email to the Owner. At T+5 the Owner gets another push and SMS. On EverWhen Pro, Joanne—EverWhen's automated Wellness Agent—calls the Owner to check on them at T+10. At T+15, EverWhen sends an SMS and an email to the trusted people included in the safety response, and at T+20 tells the Owner by text that their people have been notified. At T+25, if the Owner still has not checked in, EverWhen makes automated safety calls to trusted people with safety alerts enabled one at a time — stopping as soon as one of them agrees to check on the Owner. If there is still no word at T+45, those same people get one follow-up text asking whether anyone has reached the Owner.

Any check-in closes the incident and stops the rest of the escalation — tapping "Check In Now," replying SAFE or OK to any EverWhen text, or telling Joanne you are okay during her call. The reminders and messages all happen within about half an hour of your scheduled time; if it gets as far as automated calls to your trusted people, EverWhen keeps working through the safety-alert list until someone agrees to check on you or you check in. Helper access is optional and does not determine whether a person can receive a safety call; having safety alerts enabled does.

Your check-in consistency (X out of the last 7 days) appears on the Wellness page so you can see your streak. You can also check in a little early — the "Check In Now" button lights up as your scheduled time approaches, and an early check-in counts for that time. Checking in much earlier than that does not skip your scheduled check-in: EverWhen will still remind you at the scheduled time, so a quick tap in the morning never accidentally turns off your evening safety net.

Right after you check in, EverWhen asks how you are feeling today — four faces, one tap, and skipping is fine. That is a separate thing from the check-in itself: it never opens an alert and never affects your safety net. See "Mood check-ins: how are you feeling today?"

One daily check-in is right for most people. If you or your family would like more reassurance — a morning and an evening check-in, for example, or a check-in around medication times — EverWhen Pro lets you set up to three check-in times per day, at least three hours apart.

To add one, go to Settings → Safety and tap "Add another check-in time." EverWhen suggests a time three hours after your latest one; tap it to pick a different time, then Save. You can remove an extra time the same way whenever you like. The free plan includes one daily check-in time.

Each check-in time is its own safety net. The full timeline from "How daily check-ins work" — the early reminders, Joanne's call, and the messages and automated safety calls to your trusted people — runs separately for each time you set.

One check-in covers one time. Checking in at 9 AM does not skip your 9 PM check-in — EverWhen will remind you again in the evening, and if the evening passes without a check-in, your care network is alerted just like always. Once you have checked in for a time, you are all set until the next one.

The Wellness page always shows your next check-in coming up, so there is never a question about what is next. If you are unsure how many times to set, start with one — you can add a second later in under a minute.

After you check in, EverWhen asks one more short question: how are you feeling today? Tap one of four faces — Great, Okay, Low, or Rough — or tap Skip for today. It takes a second, and skipping costs you nothing.

Answering does not call for help. This is the part worth being clear about: tapping Rough does not open an alert, does not text anyone, and does not ring your helpers' phones. It is a quiet note about your day, not a request for help. If you need someone now, use "Get Help Now" on the Wellness page or call them directly — and if it is an emergency, call 911.

Helpers you have given "View Safety Status" can see it — the same permission that lets them see your check-ins. They see the last seven days as a row of faces. If most of a week has been Low or Rough, they also see a calm note saying it might be a good week to call. That note appears in the app only. It is never a text, never a phone call, and never an alert.

You can change today's answer by tapping a different face. You can turn the whole thing off under Settings → Safety, which hides the prompt and stops helpers seeing moods. Either way your check-ins, reminders, and alerts work exactly the same — mood never affects your safety net.

Joanne is EverWhen's automated Wellness Agent. She uses a warm, natural-sounding voice and speaks conversationally. She opens with, “Hello Evelyn, it's Joanne from EverWhen,” then explains that she is calling because the Owner missed a check-in. On EverWhen Pro, and only after the Owner turns calls on, Joanne calls the Owner at T+10 — 10 minutes after the scheduled check-in time — to see if they are okay. If the Owner still has not checked in, EverWhen makes separate automated safety calls to trusted people with safety alerts enabled one at a time starting at T+25, stopping the moment one agrees to check on the Owner.

Joanne uses the Owner's first name in her greeting, but she does not call herself an automated assistant during the call. She does not use medications, conditions, care-plan details, routines, or mood entries. Joanne is automated, not a human caregiver, monitoring agent, or emergency responder, and she does not make companionship or proactive check-in calls.

EverWhen's calls and texts all come from the same number: +1 (844) 467-2755. Save it in your phone as "EverWhen" so every reminder and call is easy to recognize and answer — and ask your trusted people to save it too, so an EverWhen call never looks like spam on the day it matters.

Before Joanne calls, EverWhen already reminded the Owner — a push at T−60 saying the check-in is coming up in an hour, another push at T−15, a push and SMS at T−5, then push, SMS, and email at T+0 and a push and SMS at T+5. The trusted people included in the safety response are notified by SMS and email at T+15, and the Owner is told by text at T+20 that they have been. The separate T+25 automated safety calls go to people with safety alerts enabled, whether or not they also have helper access inside EverWhen, and go out one at a time until someone agrees to check on the Owner.

Calls are short and conversational. The Owner can confirm they are fine, say they need help, or not answer. EverWhen records the outcome and a short transcript summary so any responding helper has context in the incident history. An "Ok" outcome from the Owner closes the incident immediately and stops further escalation.

When EverWhen calls a trusted person, the automated safety service explains that the Owner missed a check-in and asks them to try reaching the person. These calls currently identify the service as EverWhen, not Joanne. Any check-in from the Owner during the escalation window closes the incident and cancels remaining steps.

You can turn Joanne's call to you on or off any time with the "Wellness Agent Calls" switch under Settings → Safety. Safety alerts for each trusted person are managed from Settings → My People. Turning safety alerts off removes someone from the later sequential calling list without removing their helper access. A person with active helper access may still receive incident notifications through EverWhen. Joanne calls only when there is an active missed check-in; she never calls outside a safety event.

No. EverWhen does not record Joanne's calls. There is no audio file of your call kept anywhere.

What does happen is that your words are turned into text while the call is going on, so EverWhen can understand what you said. If you tell Joanne you are fine, that is how EverWhen knows to clear the alert instead of waking your daughter at midnight. That text is kept with the incident record, and a short summary appears in your incident history so your care network can see what happened and why an alert was closed.

It is not sold, it is not used to advertise to you, and it is not shared outside your care network except where the law requires it.

If you would rather Joanne did not call you, switch off "Wellness Agent Calls" under Settings → Safety. Your trusted people are still alerted if you miss a check-in — only Joanne's call to you stops.

On EverWhen Pro, if you miss a check-in and still have not responded after the earlier reminders and Joanne's call to you at T+10, EverWhen places automated voice calls to your trusted people with safety alerts enabled starting at T+25 — about 25 minutes after your scheduled check-in time. These later calls identify the service as EverWhen, not Joanne. EverWhen calls people one at a time and stops as soon as one of them agrees to check on you. They will already have received a text and email at T+15; the call is one more way to make sure a real person knows to check on you. If nobody has confirmed by T+45, they get one more text asking whether anyone has reached you.

The call is short and plain-spoken. EverWhen tells your contact that you missed your daily check-in and have not responded yet, and asks whether they can check on you by phone or in person. It never claims that an ambulance or 911 is on the way; if the situation sounds urgent, it asks your contact to call 911 themselves.

EverWhen's calls and texts come from +1 (844) 467-2755. When you turn on safety alerts for a trusted person, ask them to save that number as "EverWhen" in their phone — a recognized number gets answered; an unknown one gets screened.

If your contact says they can check on you, EverWhen sends them a text with your phone number so they can reach you quickly, and records their response in the incident history so any helper can see it. If they cannot help or do not answer, EverWhen moves on to your next contact. And if someone says they will check on you but nothing is confirmed within about 20 minutes, EverWhen follows up with them once and then keeps going — a kind promise is never allowed to quietly become no help at all.

These calls are a Pro feature. On the free plan, your one trusted person can still be notified by text and email when you miss a check-in. You can review or update your people any time under Settings → My People.

If you would rather EverWhen never called someone, turn off safety alerts for that person under Settings → My People. That removes them from the sequential calling list without removing helper access. If they have active helper access, they may still receive incident notifications through EverWhen.

An incident is any safety event that needs attention. The most common type is a Missed Check-in, which opens automatically as soon as your scheduled check-in time passes without a confirmation. Owners can also open a Manual Alert any time by tapping "Get Help Now" on the Wellness page.

Once an incident opens, EverWhen follows a single global escalation policy. Before the deadline, the Owner gets a push at T−60 saying the check-in is coming up in an hour, another push at T−15, and a push and SMS at T−5. At T = 0 the incident opens and the Owner gets a push, SMS, and email. At T+5 the Owner gets another push and SMS. On EverWhen Pro, Joanne calls the Owner at T+10. At T+15, EverWhen sends an SMS and an email to the trusted people included in the safety response, and at T+20 texts the Owner that their people have been notified. At T+25, if the Owner still has not checked in, EverWhen calls trusted people with safety alerts enabled one at a time, working through the list until someone agrees to check on the Owner. If there is still no word at T+45, those people get one follow-up text. Everything lands within about 45 minutes of the missed time.

A responding helper can claim an incident to let everyone else know they are handling it. They can add notes as they attempt contact, then resolve the incident with a short resolution note ("Spoke with Mom, she is fine — phone was on silent."). Resolved incidents stay in the history for context.

Helpers see incidents on the Incidents tab and can filter by status (open, claimed, resolved), by the person they are helping, or by risk level. Owners see their own currently-open incidents on the Wellness page.

If an Owner misses check-ins for three days running, EverWhen changes how it reaches out. The automatic phone calls stop. Texts and emails to the care network keep going, and everyone in the care network is told once, plainly, that this has happened.

This is deliberate, not a failure. By the third day the automatic calls have either done their job or they are not going to, and the situation needs a person rather than more ringing. Someone who has gone quiet for three days may be in hospital, away, or have set the phone aside for good. Running the full cascade every day for a week teaches everyone to ignore it — and the one alert that matters gets ignored along with the rest.

The care network still hears from EverWhen after that: every day through day seven, then every third day for as long as the silence lasts. The wording changes each time, so the messages do not read as the same nag and do not get filtered by phone carriers as repeats.

Everything returns to normal the moment the Owner checks in — in the app, on the web, or by replying SAFE to a text. The calls resume, the counters reset, and the next missed check-in escalates in full.

If you are a helper and you already know what is going on — they are in hospital, or away and safe — pause their check-ins rather than letting them run dark. See "Pause check-ins for a trip or hospital stay."

Most of the time, EverWhen's automatic missed check-in flow is enough. But if you need help right now — you feel unwell, had a fall, or are in a situation where waiting for a scheduled check-in is not safe — open the Wellness page and tap "Get Help Now."

A manual alert opens an incident immediately, the same way a missed check-in does — but without the waiting. EverWhen alerts your chosen trusted people right away by push notification, text, and email, so real people know you asked for help within moments.

Use "Get Help Now" when you actively want assistance. Do not use it to test the system — a real alert notifies real people who may drop what they are doing to check on you. If you triggered one by mistake, check in or ask a helper to resolve the incident in the app with a note explaining what happened.

If you are in immediate danger, call local emergency services (911 in the U.S.) first. EverWhen can alert your circle, but it is not a replacement for emergency response.

No. EverWhen never calls 911, and it never tells anyone that help is on the way. What it does is get a real person's attention quickly — you and the trusted people you chose — so someone who knows you can decide what happens next.

Here is what that looks like. Say you miss your 9am check-in. EverWhen texts you, then Joanne calls you. If you still have not answered, your daughter gets a text, an email, and an automated call from EverWhen saying you missed your check-in and asking her to check on you by phone or in person. If it sounds urgent, EverWhen asks her to call 911 herself.

We built it this way on purpose. A missed check-in is not proof of an emergency. Phones die, people nap, someone steps out for lunch and forgets. Sending an ambulance to every missed check-in would mean bills, broken doors, and families switching the whole thing off within a month. Someone who knows you can tell the difference in about thirty seconds. Software cannot.

So if you are in danger, call 911 yourself, or ask whoever is with you to call. If you are a helper, you cannot reach someone, and you think something is wrong, call 911 and ask for a welfare check. Do not wait for EverWhen to do it, because it will not.

EverWhen is not a medical device, a medical alert pendant, or a monitored alarm service. It does not detect falls, it does not dial emergency services, and nobody at EverWhen is watching a screen overnight. It is a way for the people who already care about you to find out quickly when something might be wrong.

Staying with family, hosting visitors, or heading into a hospital stay? Pause your check-ins instead of ignoring the reminders. Missed check-ins during a trip set off real alerts to real people — and false alarms teach your care network to shrug at the one alert that will matter.

To pause, open Settings → Safety, choose Pause check-ins, and pick the date monitoring should start again — up to 30 days out. An end date is always required, so a pause can never quietly become forever. Your care network is told that check-ins are paused, who paused them, and when they resume.

While paused, everything is quiet: no reminders, no missed check-in alerts, no calls from Joanne, and no automated safety calls to your people. Any missed check-in alert that is open when the pause begins is stood down at the same time.

Check-ins resume automatically on the end date, and your care network is told monitoring is back on. Home early? Resume from Settings → Safety — or simply check in: any check-in turns everything back on immediately.

Helpers can pause and resume on the Owner's behalf from their own device — useful when the Owner is in the hospital or away from their phone. Every pause and resume is announced to the whole care network with the name of the person who did it, so the safety net can never be switched off silently.

Away longer than 30 days? Set a new pause when the first one ends, or turn check-ins off entirely under Settings → Safety and turn them back on when you return.

Helper mode lets a trusted person — a family member, friend, or professional caregiver — manage parts of another user's account remotely from their own login. Each helper relationship is tied to specific permissions that the Owner granted, and either side can adjust or end the relationship at any time.

When a helper switches into helper mode, EverWhen shows the Owner's data as the active context for the features their permissions cover. The Owner is still the data owner — helper actions are recorded in an activity log so the Owner can see who did what.

An amber "You are viewing help for [name]" banner appears whenever you are acting in helper mode, so it is always clear whose account you are working in. Switch back to your own account at any time from the account menu.

If a section is greyed out or missing while helping someone, your account does not have the matching permission. Ask the Owner to enable it in their My People settings. The list below shows every permission and what it unlocks.

Every plan includes one trusted person, free — Pro is what lets you add more. Open Settings → My People, then add the person and choose what they need: safety alerts, helper access inside EverWhen, or both. A person with safety alerts only does not need an EverWhen account.

If you turn on helper access, they receive an email or text invitation to sign up or log in. The invite shows as "pending" until they accept. Pending invites can be cancelled or have their expiration adjusted. If the wrong contact was entered, cancel and re-send rather than editing in place.

Once a helper accepts, you can toggle individual permissions on or off any time, temporarily disable the helper without removing them, or remove them entirely. A disabled helper stops receiving notifications immediately and cannot view your data until re-enabled.

Safety alerts and helper permissions are separate choices for the same person. Safety alerts let EverWhen contact them during a missed check-in; on Pro, that includes a later automated safety call. "Manage Incidents" lets a signed-in helper claim and resolve incidents in the app. "View Safety Status" lets them see check-ins, incident history, and Joanne call history. Grant "Care Plan" if you also want them to see medications, glucose readings, allergies, and home information.

EverWhen keeps one list under Settings → My People. Each trusted person can receive safety alerts, get helper access inside EverWhen, or have both. These are choices for one person, not separate roles or separate lists. Every plan includes one trusted person free; Pro lets you add more. Helping someone is always free.

Safety alerts are for someone who should be contacted when you miss a check-in. They receive SMS and email alerts and, on Pro, may receive an automated safety call from EverWhen. They do not need to download EverWhen, create an account, or receive access to your private information.

Helper access is optional. If you turn it on, the person accepts an invite and signs in to EverWhen. You decide which permissions they receive, such as viewing safety status, managing reminders, seeing the Care Plan, changing safety settings, or coordinating incidents.

During a missed check-in, EverWhen tries to reach the Owner first, including a call from Joanne at T+10 on Pro when the Owner has enabled it. At T+15, the trusted people included in the safety response receive an SMS and email. At T+25 on Pro, EverWhen calls people with safety alerts enabled one at a time, stopping as soon as one agrees to check on the Owner, and texts them once more at T+45 if nobody has confirmed. A person may receive that later safety call whether or not they also have helper access.

For example, your daughter can receive safety alerts and have Care Plan access, while a neighbor can receive safety alerts only. You can turn either capability on or off, adjust helper permissions, or remove a person at any time under Settings → My People.

Before a missed check-in ever happens, talk with the person who uses EverWhen — the Owner — about how they want you to respond. Ask who should be contacted first, whether anyone has a spare key, where medical information is kept, and under what circumstances they would want you to call 911. If you are a helper with Care Plan access, review their emergency note, home access details, and doctor contacts ahead of time so you are not scrambling during an alert.

When EverWhen sends you a missed check-in alert, it means the Owner did not confirm they are okay by their scheduled check-in time and has not responded to EverWhen's reminders. On EverWhen Pro, Joanne will already have tried calling the Owner directly at T+10. Your first alert arrives by SMS and email at T+15. If the Owner turned on safety alerts for you and still has not checked in, EverWhen may call your phone at T+25 — about 25 minutes after the missed check-in — and if nobody has confirmed by T+45 you will get one follow-up text. EverWhen's texts and calls come from +1 (844) 467-2755 — save that number as "EverWhen" in your phone so you recognize them right away. This is not confirmation of an emergency; it is a prompt to check on someone you care about.

You do not need an EverWhen account to receive safety alerts or an automated safety call. If the Owner also gave you helper access, you can sign in to see and coordinate the incident according to your permissions.

Try reaching the Owner directly first. Call their mobile phone right away. If they do not answer, try a text message, a video call, or another way you normally reach them. If you live nearby, consider stopping by. Ask a neighbor, building staff member, or another family member whether they have seen or spoken to them recently.

Assess what you find. If the Owner simply forgot or was unavailable, they can open EverWhen and tap "Check In Now" on the Wellness page — that closes the incident immediately and stops further alerts to everyone else. If you reach them and they are fine, ask them to check in so the system resets. If you are a helper, you can also claim the incident in the app, add a note about what happened, and mark it resolved. You can respond straight from the alert text as well: reply CLAIM to tell everyone you are handling it, then SAFE once you have actually confirmed they are okay — SAFE clears the alert for the whole care network, so never send it on a hunch.

Decide when to take further action. If the Owner lives alone and you cannot reach them after reasonable attempts, a welfare check in person — or asking someone nearby to knock on their door — may be appropriate. If you suspect a medical emergency, fall, or any immediate danger, call local emergency services (911 in the U.S.) right away. EverWhen is a communication tool, not a medical device and not a substitute for emergency services.

If you are a helper signed into EverWhen, open the Incidents tab to see the open incident, any Joanne call summary, and — during an active incident only — the Owner's location if they have location sharing turned on. Claim the incident so other helpers know you are handling it, and leave notes as you go so everyone stays coordinated.

When an Owner invites you, you receive an email or text with a link. Tap the link on your phone or open it on a computer. If you already have an EverWhen account, sign in. If not, you will be guided through a short sign-up. Helping someone on EverWhen is free for you — the Owner's plan covers their care network.

During sign-up you choose whether to join as Helper only or Helper + Owner. Helper only means you help someone else but do not set up your own daily check-in yet. Helper + Owner sets up both roles at once — useful if you also want EverWhen for yourself. You can add the Owner role later from Settings using "Activate My Own Account."

Once you accept, the permissions the Owner granted determine what you can see and do. You might be able to view their safety status, manage reminders, see their Care Plan, respond to incidents, or help with billing — or only receive an alert if they miss a check-in. If something you expected to see is missing, ask the Owner to adjust your permissions under Settings → My People.

Switch into helper mode from the account menu to work in their context. An amber banner always shows whose account you are viewing. Switch back to your own account any time. You can help more than one person if multiple Owners have invited you.

EverWhen is free to use for basic safety check-ins and one trusted person. EverWhen Pro adds the features most families and caregivers rely on day-to-day: calls from Joanne when a check-in is missed, separate automated safety calls to trusted people with safety alerts enabled so a real person knows to check on you, up to three check-in times per day, more family, friends, and caregivers in your care network, and the full escalation flow.

Pro is available as a monthly or yearly subscription. Both options include a 14-day free trial. Yearly works out to about 25% less than paying month to month, so most regular users move to the yearly plan after the trial.

Start your trial from the Settings page on web or mobile — look for the upgrade card. You are not charged during the trial and can cancel any time before it ends without being charged. Once active, a "Pro" badge appears next to your account in Settings.

If you are unsure whether you need Pro, the 14-day free trial is the easy way to decide: start it, add a second person, and see how Joanne's automated wellness calls feel. You are not charged during the trial, and if you cancel you keep the free plan — daily check-ins and one trusted person.

Subscriptions are managed through the platform where they were purchased. If you subscribed in the iPhone app, manage billing through the App Store — there is a direct link in Settings. On web, billing is handled through the subscription portal linked from your account settings.

You can update your payment method, switch between monthly and yearly, or cancel at any time. Cancellations take effect at the end of the current billing period, so you keep Pro features until then. One important note: deleting your EverWhen account does not cancel an App Store subscription — always cancel the subscription itself, or Apple will keep billing you.

If your status looks wrong — for example, you paid for Pro but still see the free tier — tap "Restore Purchases" on mobile, or sign out and back in on web. Subscription status syncs from the platform of purchase and can take a moment to refresh.

Helpers with the "Manage Subscription" permission can request subscription changes on the Owner's behalf, but the actual purchase is always tied to the Owner's account. If the status still looks wrong after a restore, contact support with the purchase receipt.

No. EverWhen is a subscription you pay for directly through the App Store or our website. We do not bill Medicare, Medicaid, or private insurance, and we cannot supply diagnosis or claim codes.

Some long-term care policies, employer caregiver benefits, and FSA or HSA plans do reimburse caregiver-support expenses. We cannot tell you whether yours will — plans differ enormously — but we can give you a receipt showing what you paid and when. Ask your plan administrator before assuming it qualifies.

If cost is the sticking point, the free tier still covers daily check-ins and alerts to your care network. See "EverWhen Pro: what you get and the free trial" for what the paid tier adds.

Refunds are handled by whoever processed the payment, which is usually not us.

If you subscribed on an iPhone, Apple owns the refund. Request it at reportaproblem.apple.com using the Apple ID that made the purchase. We cannot approve or reverse an App Store charge on your behalf, and we never see your card details.

If you subscribed through our website, email support@everwhen.io and we will sort it out directly.

One thing worth separating: cancelling a subscription and closing an account are not the same. Cancelling stops future billing and leaves the account on the free tier. Closing it removes your data and stops all reminders and alerts. If you want both, cancel the subscription first, then close the account — see "Cancel or close an EverWhen account."

You decide what each trusted person can do. Safety alerts and helper access are separate choices: your neighbor can receive alerts without an account, while your spouse can also sign in with the app permissions you choose.

Without the "View Safety Status" permission, a helper cannot see your check-ins, mood check-ins, incidents, or Joanne call history. Without "Care Plan," they cannot see your medications, glucose readings, allergies, doctors, or home information. Without "Manage Reminders," they cannot see your reminders.

Some things are always private. Helpers cannot read your support conversations with EverWhen. They cannot change your email, password, or sign-in identity. They cannot invite, edit, or remove other helpers — only the Owner can manage who has access.

Every helper action is recorded in an activity log so you can review who did what and when. You can also disable any helper instantly without removing them — useful if you are travelling and want to pause access temporarily.

Location sharing is off by default. You choose whether to turn it on in your safety settings, and you can turn it off at any time. EverWhen does not sell location data.

When location sharing is on, your phone shares its location with EverWhen periodically — about every 15 minutes while you are using the app, and every couple of hours in the background. The background pace is deliberately gentle: constant tracking would drain the battery, and a dead phone is its own safety problem. This requires granting background ("Always") location permission on your phone.

The moment a check-in is missed, EverWhen asks your phone for a fresh location, so the people responding see where you are now — not hours ago. If the phone cannot answer (off, or out of coverage), the alert carries the most recent location EverWhen has.

Your trusted people cannot browse your location on a normal day. During an active incident, permitted helpers can see it in the Incidents view, and a safety-alert-only person can use the secure incident link EverWhen sends them. It is never presented as an everyday live tracking map.

If you prefer not to share location at all, leave location sharing disabled. EverWhen still works for daily check-ins, reminders, calls from Joanne, and helper notifications. Location is an optional extra for families who want it during a safety event.

Canceling a Pro subscription and closing an EverWhen account are two different steps. Canceling Pro stops future billing but keeps your account active on the free tier. Closing the account entirely removes your data and stops all check-in reminders and alerts to you and your trusted people.

To stop paying for Pro but keep using EverWhen free, cancel the subscription through the platform where it was purchased — the App Store on iPhone (Settings has a direct link), or the subscription portal on web — and leave the account open.

To close the account entirely, open the EverWhen app on your phone and go to Settings → Delete Account, at the bottom of the page. Deleting is permanent: your check-ins, reminders, medications, trusted people, helper relationships, and incident history are all removed. Important: deleting the account does not cancel an App Store subscription — cancel the subscription first, then delete the account.

If you do not have access to the Owner's device or login: email support@everwhen.io with the subject line "Account closure request." Include the Owner's full name and the phone number on their EverWhen account, plus your name, relationship to them, and your contact phone number. Briefly explain the situation — for example, that they moved into assisted living, no longer use the app, or have passed away.

For accounts belonging to someone who has died, our team may ask for a copy of an obituary, death certificate, or other documentation before processing the request. This protects against unauthorized closures. We handle these requests with care and will confirm once the account is closed and notifications have stopped.

When an account is fully closed, daily check-ins stop, trusted people lose helper access, everyone is removed from the safety-alert list, and billing ends. Trusted people should not continue receiving alerts after closure is confirmed. If alerts persist more than 48 hours after confirmation, contact support again with the approximate time of the last notification.

Deleting the EverWhen app from your phone does not close your account. Your check-in schedule lives in EverWhen's service, not on the phone — and phones never tell an app that it has been uninstalled. So reminders keep coming by text, missed check-ins still open alerts, and your trusted people still get told that you may need help.

If you are done with EverWhen, stop the monitoring itself: turn check-ins off under Settings → Safety, or delete your account from Settings in the mobile app (see "Cancel or close an EverWhen account"). Already uninstalled? No need to reinstall — sign in at app.everwhen.io in any web browser and turn check-ins off there, or email support@everwhen.io and we will close the account for you.

Just taking a break? Pause instead. Settings → Safety lets you quiet everything for up to 30 days, and your care network is told. See "Pause check-ins for a trip or hospital stay."

Replying STOP to an EverWhen text only stops texts to your own number. It does not turn off monitoring — for your safety, that can only be done in the app — so your care network would keep getting missed check-in alerts about you. Turning check-ins off, pausing, or closing the account is always the right way to stop EverWhen.

EverWhen sends text messages for check-in reminders, missed check-in alerts, and helper invites. You can stop texts without closing an entire account, depending on your role.

If you are an Owner, replying STOP stops EverWhen texts to your number — but it does not turn off your safety monitoring. You will still get push notifications, emails, and calls from Joanne, and your care network is still alerted if you miss a check-in. For your protection, monitoring itself can only be changed inside the app under Settings → Safety, never by text. If you want quiet because you are going away, pause your check-ins instead.

If you are one of someone's trusted people and want to stop receiving escalation texts, reply STOP to any EverWhen message. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT. You will receive one final confirmation text, then no further SMS from EverWhen at that number until you opt back in by texting START. Replying STOP does not stop automated safety calls — ask the Owner to turn off your safety alerts under My People, or email support if you need help.

One thing to weigh before opting out: escalation texts are how EverWhen tells you that someone may be in trouble. If you are the person's only trusted safety contact, opting out removes their fastest way of reaching you on a bad day.

Replying STOP stops texts to your number but does not remove you from the Owner's My People list or change any helper access. The Owner would need to turn off your safety alerts, remove your helper access, or remove you entirely if you no longer want to be part of their safety circle. To opt back into texts later, text START to the same EverWhen number.

For help with opt-out, or if you stopped texts by mistake, email support@everwhen.io with the phone number involved.

If a check-in did not prompt you when expected, first verify your daily check-in times and timezone under Settings → Safety. Daylight saving time changes can shift the next scheduled time by an hour — re-saving your times forces a refresh. If you have more than one daily check-in time, remember each one prompts separately: checking in during the morning does not silence the evening reminder.

If Joanne is not calling after a missed check-in, confirm three things: you are on EverWhen Pro, "Wellness Agent Calls" is enabled under Settings → Safety, and your phone number is in international format (for example +14155551234, not 415-555-1234). Also make sure +1 (844) 467-2755 — the number Joanne calls from — is saved as a contact and not blocked; iPhone's "Silence Unknown Callers" setting can send safety calls straight to voicemail unless the number is in your contacts.

If a trusted person is not being notified, open Settings → My People and check that they are included through safety alerts or active helper access, and that their phone number and email are current. If they have helper access, confirm their invite was accepted and their access is active. The "Manage Incidents" permission controls whether a signed-in helper can claim and resolve an incident; it is not a separate kind of person.

If one specific person never receives EverWhen texts, their phone or carrier may be blocking us. Ask them to check that +1 (844) 467-2755 is not in their blocked numbers, and to save it as a contact named "EverWhen." If they ever replied STOP to an EverWhen message, their carrier blocks our texts to them until they text START to that same number — that is a carrier rule EverWhen cannot undo from our side. Once they text START, their texts resume.

If a trusted person is not receiving EverWhen's automated safety calls at T+25, check three things: the Owner is on EverWhen Pro, safety alerts are enabled for that person under Settings → My People, and their phone number is correct and in international format. Helper access is not required for the call, and turning on helper access alone does not add someone to the sequential calling list.

If push notifications are not arriving on mobile, check that notifications are allowed for EverWhen in your phone's system settings. iOS in particular silently drops notifications when Focus Mode or Do Not Disturb is on unless EverWhen is added to the allow list.

If something still does not look right, use Contact Support from the Help Center and include the approximate date and time of the issue plus what you expected to happen. The more specific you can be, the faster we can trace it.

Your EverWhen account is not tied to your phone. If the phone is broken or out of battery but you can get to a computer or tablet, sign in at app.everwhen.io and tap "Check In Now" on the Wellness page — a check-in from the web counts exactly like one from the app.

Signing in sends a code by text to your phone number, so if the phone is completely gone, ask a helper instead: any helper can pause your check-ins from their own device until your phone is replaced (see "Pause check-ins for a trip or hospital stay"). That keeps reminders and alerts quiet on purpose, and your care network is told why. If you do not have helpers, email support@everwhen.io and we will help you get things paused.

If a check-in gets missed before anyone can pause, that is the system doing its job — not something to worry about. EverWhen will try to reach you, then your people. Whoever it reaches can clear the alert once they have talked to you: by replying SAFE to the alert text, by telling Joanne, or by resolving the incident in the app.

Replacing the phone? See "Moving EverWhen to a new phone" — signing in on the new device brings everything back.

Everything in EverWhen — your check-in schedule, trusted people, helper permissions, Care Plan, and history — lives in your account, not on the phone. On the new phone, install EverWhen and sign in with your phone number; a code arrives by text. That is the whole move.

When the app asks to send you notifications, tap Allow. Check-in reminders arrive as push notifications, and a phone that silently drops them weakens your safety net. If you tapped "Don't Allow" by mistake, turn notifications for EverWhen back on in your phone's system settings.

Then do one quick test: open the Wellness page and confirm your next check-in time is showing. Re-save +1 (844) 467-2755 in your contacts as "EverWhen" so reminder texts and calls from Joanne are recognized — a new phone does not always carry contacts over.

If your phone number is changing, update it in EverWhen's Settings while you can still receive texts at the old number — sign-in codes, safety texts, and calls from Joanne all go to the number on your account. If you use location sharing, the new phone will also ask for location permission again; choose "Always" so background updates keep working.

Finally, delete EverWhen from the old phone if you still have it. If you can, keep the old number active until the new phone is fully set up — the overlap means you never spend a day without the safety net.